• Privacy & Cookie Policy
The Legal Stuff

Privacy & Cookie Policy

In using this website or clicking the OK button on accepting the use of cookies upon your first visit, you are deemed to have read and agreed to the following privacy policy:

Summary

We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.

Why We Value Your Privacy

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

How We Collect Information

We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.

Like most interactive websites we use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and for ease of use for those people visiting. Google may also use cookies, please read the Google section for further information on Google’s Privacy and information they collect. Pinterest may also use cookies, please read the Pinterest section for further information on Pinterest’s Privacy and information they collect.

We collect your name and email address when you sign up for one of our newsletters.

We ask for your account and contact information when you hire or buy something from us.

Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.

Google

Our Privacy Policy

At Google, we are keenly aware of the trust you place in us and our responsibility to keep your privacy and data secure. As part of this responsibility, we let you know what information we collect when you use our products and services, why we collect it, and how we use it to improve your experience. The Google privacy policy & principles describes how we treat personal information when you use Google's products and services, including Google Analytics.

Google Analytics Cookies And Identifiers

Google Analytics mainly uses first-party cookies to report on visitor (aka. user) interactions on Google Analytics customers’ websites. Users may disable cookies or delete any individual cookie. Learn more.

In addition, Google Analytics supports an optional browser add-on that - once installed and enabled - disables measurement by Google Analytics for any site a user visits. Note that this add-on only disables Google Analytics measurement.

Where a site or app uses Google Analytics for Apps or the Google Analytics for Firebase SDKs, Google Analytics collects an app-instance identifier — a randomly generated number that identifies a unique installation of an App. Whenever a user resets their Advertising Identifier (Advertising ID on Android, and ID for Advertisers on iOS), the app-instance identifier is also reset.

Where sites or apps have implemented Google Analytics with other Google Advertising products, like Google Ads, additional advertising identifiers may be collected. Users can opt-out of this feature and manage their settings for this cookie using the Ads Settings. Learn more.

Google Analytics also collects Internet Protocol (IP) addresses to provide and protect the security of the service, and to give website owners a sense of which country, state, or city in the world their users come from (also known as "IP geolocation"). Google Analytics provides a method to mask IPs that are collected (detailed below) but note that website owners have access to their users’ IP addresses even if the website owners do not use Google Analytics.

Pinterest

Read full policy here. However this website uses Pinterest features such as our “Save” button, or you may install our “Save” button for your browser. If so, we collect log data from those sites or apps. You can learn more about these features in the Help Centre.

What Information We Hold

  • When you contact us by email or through our website, we collect your name, email address, phone number, and the company you work for, if you’ve given us that.
  • If you sign up for a newsletter, we only collect your name and email address.
  • When you buy something from us, we collect your name, email address, phone number, and your address.
  • If you do business with us, we also collect your business name and keep records of the invoices we send you and the payments you make.
  • All purchases are processed by Dubsado, our ecommerce platform and we never have access to your credit card information.

Where We Store Your Information

When you contact us by email or through our website, we store your information in Dubsado, our Customer Relationship Management (CRM) software. If you sign up for a newsletter, we store your email address in Mailchimp, which is the marketing platform we prefer. When you buy something, your information is stored in Dubsado, our ecommerce platform, and if we do business, we store your information in our accounts software, Quickbooks. We chose these systems partly for their commitment to security.

What We Use Your Information For

We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.

Who’s Responsible For Your Information At Our Company

Paula Roullier, our Owner, is responsible for the security of your information. You can contact her by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone on +44 (0)1772 908143 if you have any concerns about the information we store.

Who Has Access To Information About You

When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.

The Steps We Take To Keep Your Information Private

Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in LastPass, an encrypted password manager, use a different, randomly generated password for each service, and never use the same password twice.

The computers we use are all encrypted using Windows Account Security and are protected by a passcode access. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint recognition.

How To Complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Paula Roullier by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone on +44 (0)1772 908143. If you’re the letter writing type, send your envelope to Paula Roullier, Celestial Arts, 12 Stanley Avenue, Penwortham, Preston, Lancashire, PR1 9RB, UK.

Changes To The Policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.

© Paula Roullier Trading as Celestial Arts 2020 All Rights Reserved
I love working with small businesses and solopreneurs from
Australia
Canada
New Zealand
United Kingdom
United States